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Terms and Conditions

Last updated: July 10, 2026

Welcome to Ruvara Botanica. These Terms and Conditions govern your use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

Please read them carefully before using our website.

1. Overview

This website is operated by Ruvara Botanica. Throughout the site, the terms “we,” “us,” and “our” refer to Ruvara Botanica. The terms “you” and “your” refer to the customer, visitor, or user of our website.

By using this website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms and Conditions.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not use our website in a way that may damage, disable, interrupt, or interfere with the normal operation of the site.

You agree not to:

  • Use our website for fraudulent or illegal activity

  • Attempt to gain unauthorised access to our systems

  • Copy, reproduce, or misuse our website content

  • Submit false, misleading, or inaccurate information

  • Interfere with the security or functionality of the website

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been violated.

3. Products and Product Information

We make every effort to display our products, descriptions, prices, ingredients, images, and availability as accurately as possible. However, we do not guarantee that all information on our website will always be complete, accurate, current, or error-free.

Product colours, packaging, and appearance may vary slightly due to screen settings, lighting, photography, or product updates.

We reserve the right to modify, update, discontinue, or limit the availability of any product at any time without notice.

4. Beauty and Skincare Disclaimer

Our products are intended for cosmetic and personal care use only. Information provided on our website is for general informational purposes and should not be considered medical advice.

Individual results may vary. We do not guarantee specific results from using our products.

If you have allergies, sensitive skin, a skin condition, or any medical concern, please review the ingredients carefully and consult a qualified professional before using any product.

Discontinue use immediately if irritation, redness, discomfort, or an allergic reaction occurs.

5. Orders

When you place an order through our website, you agree that all information provided is accurate, complete, and current.

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to accept, refuse, cancel, or limit any order at our discretion.

Reasons for order cancellation may include:

  • Product unavailability

  • Payment issues

  • Incorrect pricing or product information

  • Suspected fraud or unauthorised activity

  • Incorrect or incomplete customer information

If your order is cancelled after payment has been made, we will issue a refund according to our refund process.

6. Pricing and Payments

All prices are listed in the currency shown on our website and are subject to change without notice.

We reserve the right to correct pricing errors at any time. If a product is listed at an incorrect price, we may cancel the order and notify you.

Payments are processed securely through third-party payment providers. We do not store your full payment card details.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

7. Shipping and Delivery

Shipping times, rates, and delivery options are explained in our Shipping Policy. Delivery estimates are provided for guidance only and are not guaranteed.

Ruvara Botanica is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, or events outside our control.

Customers are responsible for providing accurate shipping information at checkout.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund Policy. Please review our Refund Policy before placing an order.

Due to the nature of skincare, body care, and personal care products, certain items may not be eligible for return once opened, used, or tampered with.

We reserve the right to refuse returns that do not meet our return requirements.

9. Allergies and Product Responsibility

Customers are responsible for reviewing product ingredients before purchase and use. Ruvara Botanica is not responsible for reactions caused by allergies, sensitivities, misuse, or failure to follow product instructions.

Patch testing is recommended before using a new skincare, haircare, or body care product.

10. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and password.

You agree to accept responsibility for all activity that occurs under your account.

Please notify us immediately if you believe your account has been accessed without permission.

11. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, layouts, and branding, is the property of Ruvara Botanica or used with permission.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission from us.

12. User Submissions

If you submit reviews, photos, comments, feedback, or other content to us, you grant Ruvara Botanica permission to use, display, reproduce, and share that content for business, promotional, or marketing purposes.

You agree not to submit content that is false, offensive, unlawful, harmful, or infringes on the rights of others.

We reserve the right to remove or refuse any content at our discretion.

13. Third-Party Links

Our website may include links to third-party websites or services. These links are provided for convenience only.

We are not responsible for the content, policies, privacy practices, or actions of third-party websites. You access third-party links at your own risk.

14. Limitation of Liability

To the fullest extent permitted by law, Ruvara Botanica shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.

This includes, but is not limited to, loss of data, loss of profits, skin reactions, delivery issues, website interruptions, or unauthorised access, except where liability cannot be excluded by law.

15. Indemnification

You agree to indemnify and hold Ruvara Botanica harmless from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our website, your violation of these Terms, or your misuse of our products.

16. Changes to These Terms

We may update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated date.

Your continued use of our website after changes are posted means you accept the revised Terms and Conditions.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted according to the laws applicable in the location where Ruvara Botanica operates.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Ruvara Botanica
info@ruvarabotanica.com