10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •
10% off your first order. •

Return and Refund Policy

Last updated: July 10, 2026

At Ruvara Botanica, we take pride in offering carefully selected beauty, skincare, haircare, and personal care products. Due to the nature of our products, we do not accept returns, exchanges, or refunds once an order has been placed and processed.

Please read our policy carefully before making a purchase.

No Returns

For hygiene, safety, and quality control reasons, all sales are final. We do not accept returns on skincare, body care, haircare, cosmetic, or personal care products.

This includes products that have been:

  • Opened
  • Used
  • Tested
  • Damaged after delivery
  • Returned without approval
  • Purchased by mistake
  • No longer wanted by the customer

No Refunds

We do not offer refunds once an order has been confirmed, processed, or shipped.

Customers are responsible for reviewing all product details, ingredients, quantities, prices, and shipping information before placing an order.

Refunds will not be issued for:

  • Change of mind
  • Incorrect product selection
  • Incorrect shipping address entered by the customer
  • Delayed delivery caused by the carrier
  • Packages marked as delivered by the shipping carrier
  • Allergic reactions, sensitivities, or personal skin concerns
  • Products that have been opened, used, or tampered with

Order Cancellations

Once an order has been placed, we begin processing it as quickly as possible. Because of this, order cancellations are not guaranteed.

If you need to request a cancellation, please contact us immediately after placing your order. If the order has already been processed, packed, or shipped, it cannot be cancelled.

Damaged or Incorrect Items

Although we do not accept returns or refunds, please contact us if your order arrives damaged or if you receive the wrong item.

You must contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damaged or incorrect item
  • Clear photos of the packaging
  • A brief explanation of the issue

Once reviewed, we may offer a replacement, store credit, or another suitable solution at our discretion.

Lost or Stolen Packages

Ruvara Botanica is not responsible for lost, stolen, delayed, or missing packages after the order has been handed over to the shipping carrier.

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier directly for assistance.

Allergies and Skin Sensitivities

Customers are responsible for reviewing product ingredients before purchase and use. Individual results may vary, and we are not responsible for allergic reactions, irritation, sensitivities, or personal skin concerns.

We recommend performing a patch test before using any new skincare, body care, or haircare product.

Final Sale

All products sold on our website are considered final sale. By placing an order with Ruvara Botanica, you agree to this Return and Refund Policy.

Contact Us

If you have any questions about this policy or need assistance with a damaged or incorrect item, please contact us:

Ruvara Botanica
info@ruvarabotanica.com