Privacy Policy

Last updated: July 10, 2026

At Ruvara Botanica, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, subscribe to our newsletter, contact us, or make a purchase from our store.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

When you visit or use our website, we may collect the following types of information:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Payment details

• Order history

• Account login information

• Messages or enquiries sent through our contact form

• Device information, browser type, IP address, and website activity

• Newsletter subscription details

We only collect information that is necessary to provide our services, process orders, improve your shopping experience, and communicate with you.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Send order confirmations, shipping updates, and customer service messages

• Respond to enquiries and support requests

• Manage customer accounts

• Send promotional emails or newsletters, where you have subscribed

• Improve our website, products, and customer experience

• Prevent fraud, abuse, or unauthorised activity

• Comply with legal, tax, and business requirements

Payment Information

Payments made through our store are processed securely by third-party payment providers. We do not directly store your full payment card details. Payment information is handled according to the privacy and security policies of the payment processor used at checkout.

Shopify

Our store is hosted on Shopify, which provides us with the ecommerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your information on secure servers protected by industry-standard safeguards.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic, and support marketing activities.

Cookies may help us understand how visitors use our website, which pages are visited, and how we can improve the shopping experience. You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.

Email Marketing

If you subscribe to our newsletter, we may send you updates, product news, offers, and brand communications. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not send marketing emails without your consent where consent is required by law.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties who help us operate our business, including:

• Payment processors

• Shipping and delivery partners

• Email marketing platforms

• Website hosting and ecommerce service providers

• Analytics and advertising platforms

• Legal, tax, or compliance service providers when required

These third parties are only permitted to use your information to provide their services to us.

International Customers

If you access our website from outside the country where our business operates, your information may be transferred, stored, or processed in another country. By using our website, you understand that your information may be handled in accordance with this Privacy Policy and applicable data protection laws.

Data Retention

We keep your personal information only for as long as necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, we will securely delete, anonymise, or restrict access to it where appropriate.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent for marketing communications

• Object to certain uses of your information

• Request a copy of your personal data

• Ask us to restrict how your information is used

To make a privacy request, please contact us using the details below.

Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or privacy practices. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Ruvara Botanica
info@ruvarabotanica.com